FAQ's

What is a local online consignment shop and how does it work?

We live local, our products are sourced locally, and our customers (for the most part) are local. The idea is to get quality products out of local basements and garages and into the hands of local athletes at a reasonable price. We only source quality, gently used product and use a specialized AI platform the make sure our products are priced at a fair market value based on the age, usage and overall condition. Consumers research and purchase our products on our website and either arrange to pick up or have delivered…often same day.

Where do your products come from?

We source our products from local families through trade-in programs at local golf courses, bike stores, sporting good shops and charity events. We also work with manufacturers and store owners to help them move end of line, demo and previous year products.

Is your pricing firm?

Our consignors provide us with their product and a reasonable range of pricing that they would be happy accepting. While we try to maximize value for our consignors, we also promote quick sales and moving product. We have built a “Make an Offer” feature into our website so you can negotiate a final price. If your offer falls within the acceptable price range, the offer will be automatically accepted…if not, we will counter. Happy Negotiating!

How do I know my payments are secure?

We offer multiple payment methods including PayPal, Apple Pay and Google pay as well as Visa and MasterCard to make sure options are available.

What is your refund policy?

While we do our best to provide accurate descriptions, multiple high-quality photos and relevant pricing, we will issue refunds if the product is not as described or depicted.

Where do I pick up the product?

We store our products in a safe, secure, well-lit facility with 24/365 video monitoring just off the highway in Ancaster. Once payment is confirmed, we can arrange for a time to meet at the facility at a time that is convenient to you.

How far will you deliver?

If you are unable to pick the product at our facility, we can negotiate a fair price to deliver within 30 minutes of Ancaster. That price will beagreed to and paid upfront with your product purchase.

Will you ship products?

While we try to keep products in our local communities, we are happy to provide quotes to ship products via Canada Post on a one-off basis. That price will be agreed to and paid upfront with your purchase.